What is the Shipping Policy of Cz?
Here are our shipping policy:
We offer free shipping on the orders sitewide.
We process orders within 24-48 hours and ship them from Udaipur, Rajasthan.
We ship PAN India and our mission is to serve every region of Bharat, ensuring accessibility to our products for all.
What is the delivery time period?
In metropolitan areas, orders are delivered within 1-4 days after processing. While in the rest of Bharat, delivery takes 4-7 days after processing.
Do you apply any shipping charges?
No, since we offer free shipping on the orders sitewide.
What is your return policy?
We offer a hassle-free return policy for 7 days from the date of delivery. To be eligible for a return product(s) must be in their original condition with all tags intact.
Can I return or exchange an item purchased on sale?
No, you cannot return or exchange items purchased on sale.
How do I place Order?
To Place Your Order:
1. Visit the homepage and select your favourite category from the top left corner. Add the products you like to your cart with just one click.
2. Click on “My Cart” to review your selections and proceed to checkout.
3. You can either create an account/sign in or proceed as a guest. Ensure you enter the correct shipping details for accurate order tracking.
4. Click on “Continue to Payment,” choose your preferred payment method, pay the amount, and confirm your order.
5. You will get a confirmation email and SMS once your order is successfully placed.
How will I Receive My Order?
Your order will be shipped to the address you provided. We use trusted courier services to deliver your order directly to your doorstep. All items are packed in fully sealed packages to ensure they arrive in perfect condition.
How will I get confirmation that my Order is placed successfully?
Once your order is successfully placed, you will receive a confirmation on whatsapp, email and SMS with your order ID and details. When your order is shipped from our warehouse, you'll also get tracking information via SMS and email.
I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened to my money?
Don't worry! We'll assist you in resolving this issue. First, check your bank or credit card account to confirm whether the amount was debited. If the payment was deducted but the order didn't go through, the amount will be automatically reversed by your bank within 7-10 business days. For further assistance, please contact us on WhatsApp or email us at support@Cz.in, and we'll be happy to help.